NOTICE: You are about to access confidential and proprietary information
-
Engagement AI
Engagement AI generates conversational text messages using AI to schedule a phone call or in-person appointment between the customer and salesperson. Engagement AI sends the first message based on the customer’s interest, answers any questions they may have, and guides them toward a meeting with your sales team. Your salespeople will be notified through FOCUS once the new lead has indicated true interest and schedules an in-person appointment or phone call. -
FOCUS
Accomplish your customer relationship management goals with FOCUS – FOCUS is a robust customer relationship management (CRM) system spanning across all dealership departments. BDC reps and salespeople can better manage every customer interaction while management can better track performance, train, and coach - all from a single tool. FOCUS automatically prioritizes tasks and follow-up actions based on a customer's likelihood to buy. It sends customers the right communication at the right time with results-based scheduling. It also allows the dealership to easily train employees with a simple interface designed specifically for their role.
-
Callbright
Callbright provides complete, real-time telephone communication management to help businesses optimize marketing investments and enhance customer relationships. Clients can track advertising effectiveness through telephone responses, record and monitor inbound calls, track outbound calls, and send broadcast messages. Additionally, training features provided through Callbright help establish accountability and improve the performance of personnel, leading to increased profitability. Its web-based solutions are practical and cost-effective, requiring no equipment or software installation, and allowing clients to connect to the solution from anywhere with internet access.
-
Pre-Screen
Know which vehicles and payment options your customers can afford from the start. With Pre-Screen, your dealership can pre-approve customers early in the sales cycle from FOCUS to tailor the sales approach, speed up the sales and f&i processes, and improve the customer’s buying experience. Use Pre-Screen to increase the number of qualified leads, improve your closing ratio, and decrease wasted time in the sales process. -
Text Messaging
Did you know the majority of your customers prefer text messaging over any other form of communication? In fact, text messages have a 98% open rate compared to only 20% for emails. With Text Messaging for FOCUS, employees can send text messages to customers and receive text alerts about specific customers. Your dealership can easily manage text messaging activity from your inbox and Traffic screens. Better engage your customers by communicating with them how they want to be communicated with. -
FOCUS Mobile
Better manage the car deal from “hello.” Use FOCUS Mobile, the mobile application for FOCUS, to coach salespeople of all skill levels and more effectively handle showroom traffic. This solution will improve your dealership’s sales process and give customers an improved buying experience. With geo-fencing technology, a built-in up system, sales step reinforcement, and real-time communication capabilities between the sales staff, FOCUS Mobile helps both sales managers and salespeople perform their daily duties and tasks efficiently and effectively. -
eNewsletter
Reynolds’ eNewsletter service keeps you top-of-mind with both customers and prospects through a mix of general interest articles, service and sales promotions, and dealership updates. With custom, targeted content in a variety of topics, your dealership can build brand loyalty and keep customers coming back to you. -
True Retention™
True Retention combines exceptionally clean data and dealer-branded messaging to drive growth and retention. The targeted, two-touch communications are designed to reach and retain customers throughout the sales and service lifecycle. By taking the guesswork out of customer communications and eliminating missed opportunities, True Retention ensures your marketing keeps customers coming back and fosters lasting brand loyalty. -
Conversation AI
Conversation AI allows you to quickly and efficiently review all inbound and outbound calls within your CRM. Conversation AI creates full transcripts, summaries, and call outcome tags which are automatically added to the customer’s FOCUS profile at the end of every call. This allows you to focus on the task at hand — engaging with your customers to create lasting experiences – while revolutionizing how you handle phone calls and follow-up tasks within your CRM. -
XtreamService
XtreamService digs deep into each customer’s profile, considering their transactional, behavioral, and demographic characteristics to find customers likely to buy regardless of — or in spite of — their equity position. Once we find your hottest leads, we help you craft offers they can’t refuse.